Membership Code of Conduct

Along with the numerous benefits, membership of IWDRO by its very nature, also brings obligations and responsibilities which are designed to enhance the benefit of recognition as a member of IWDRO and promote trust and confidence to those wishing to engage the services of members.

Compliance with the Code of Conduct is a fundamental principle of IWDRO membership as it is intended to give customers confidence that the business that they have chosen to engage will work in accordance with the principles of the Code. Consequently, IWDRO take the Code of Conduct very seriously and will continually review and revise it when necessary. Any updates will be communicated to members.

Membership of IWDRO requires that each member: -

  • Develops and uses its sector-specific knowledge and skills to deliver goods and services which are reflective of professional and ethical business practice;
  • Maintains good and ethical professional relationships with all those it engages with; and
  • Acts in a way that promotes confidence and trust in the businesses operating with the Internet, Web Design and Development sector.

This Code of Conduct has been drafted by IWDRO and sets out the principles you must follow as a condition of your IWDRO membership. It applies to all members, irrespective of their membership grade.



By adopting this code, the members of IWDRO share a common commitment to promote the highest possible standards of professional conduct. This Code of Conduct is intended as a guideline as to the principles to which all members should conduct themselves. It does not however represent the entire scope of good conduct and ethical behaviour and members are expected to exercise their own judgment to meet such principles.

All members of IWDRO undertake the following:

  • To abide by all applicable laws, codes and regulations, and protect consumers against fraud and unfair trading practices.
  • To present or supply products, services and skills honestly without misrepresentation and only undertake to do work or provide a service that is within your reasonable professional competence.
  • To provide fair and responsive service to customers before, during and after all business transactions.
  • Conduct your professional activities without discrimination on the grounds of sex, sexual orientation, marital status, nationality, race, ethnic origin, religion, age or disability, or of any other condition or requirement.
  • To continue to develop your professional skills and competence, maintaining awareness of technological developments, best practice, and standards that are relevant to your particular field and, where reasonably appropriate to do so, share knowledge, expertise and skills to advance the sector while respecting the confidentiality of customers and associates.
  • To respect the intellectual property rights of all third parties and act openly and honestly in respect of intellectual property rights.
  • To recognise the rights of others to compete for business fairly and in accordance with applicable law.
  • To comply with all lawful contractual obligations.
  • Accept your duty to uphold the reputation of businesses within the sector and not take any action which could bring the sector into disrepute.
  • Never to compromise your integrity by accepting or offering any sort of bribery or unethical inducement.
  • To provide a safe working environment for your employees.
  • To support and uphold the reputation and good standing of IWDRO by compliance with this Code of Conduct and the principles suggested herein, and taking an active role in IWDRO activities and promoting IWDRO to the sector.
  • To adopt, abide by and engage with IWDRO in a professional and courteous manner in relation to any matters arising through its Complaints Policy and accept any decision reached by IWDRO in respect of such matters.



If a member of IWDRO should become aware of any breach of this Code of Conduct by another member they are under an obligation to notify IWDRO through the Dispute Console wherever possible.

Breaches of the Code of Conduct may also be brought to the attention of IWDRO by others who are not members of IWDRO including, but not limited to, customers of the relevant member.

In dealing with breaches of the Code of Conduct, IWDRO will endeavour to remain independent and, wherever possible, allow for the parties involved to resolve any dispute without IWDRO’s involvement. Any decisions required to be taken by IWDRO as to whether an alleged breach of the Code of Conduct results in termination of IWDRO membership will be taken on a “balance of probabilities” basis based on the evidence presented to IWDRO. In the event of reasonable doubt, IWDRO will give the IWDRO member the benefit of such doubt.

Correspondence in connection with this Code of Conduct should be directed through the IWDRO Dispute Console service. If this service is unavailable or inappropriate in the circumstances, then correspondence should be directed to:

Code Compliance team
The City Arc
Worship Street